FAQ

There will be variable waiting time for our doctors. You can talk to our reception staff for knowing the same.

We are happy to accommodate any walk-in patients according to the availability of the consultants, OPD timings, and patient counts for the day. We recommend you confirm with the reception a day in advance before the visit.

Please bring all your medical records for the visit especially the last prescription. Please bring your photo identification (Aadhaar card/passport/driving licence) if you have not submitted it earlier.

If a time slot is open, you could take it. If not, the receptionist will offer you the earliest available time slot. As the online appointment is not real-time, you will get a call from our office for fixing the appointment.

Yes. You can use the online consultation system to pay with a credit/ debit card or UPI. However, making the payment is not a confirmation of the consultation. A call, WhatsApp, or e-mail from our office will confirm your appointment with the corresponding consultant.

For all payments done in person at the reception, a refund is possible if you have not been seen by ANY healthcare provider (dietician/physician assistant or physicians). For all online payments, you can shift appointment to a later date subject to availability of appointments during the confirmation call from the office. For no shows following a confirmed online payment, refunds are not available.

No. A referral note is not required. It would be good to have one so that our doctors can communicate with your family physician.